Industry Use Cases
Post Trade Operations
As an Operations Manager, I manage a team within Markets Ops Middle Office, which receives hundreds of emails a day. We need to act, respond, and close inquiries quickly in order to avoid trade fails.
Problem
We work in a group inbox and have to spend time manually tracking who is working on what emails outside of Outlook. This results in duplicating work if people are reading the same emails.
We sometimes miss emails or focus on lower-risk items when there is no clear ownership or message prioritization. This can lead to us missing our client SLAs.
Clients are also asking us to communicate on different channels outside of email, which adds another process we need to manage to our day-to-day work.
Our Solution
Our team now has automated assignment of incoming emails, and everyone can see who owns each query. This reduces our manual efforts and removes duplicative work.
Qwyn's features help us prioritize higher risk items first, always alerting us if we are getting close to missing a client SLA.
We can now manage all types of client requests in a single team inbox.
Metrics and insights on how our teams are performing allow us to identify best practices and improve team capacity.
