Performance Metrics

Monitor and make data-driven decisions about client experience, processes, and workforce capacity. Customize your view to analyze specific client performance metrics and identify improvement opportunities.

Overview of client data and team activity helps you make strategic decisions on how to improve the client experience.

Leverage metrics to identify communication trends and make data-backed decisions on capacity, workflow improvements, and client service.

Utilize dashboard filter to fully customize your view and highlight key data trends.

See your open communications with other groups, how quickly those groups are responding, and what each inquiry is about.